AI & Automation

Production AI for businesses — agents, RAG, customer-service automation, generative content, model selection, and the operating discipline that turns models into measurable outcomes.

2 articles

AI & Automation · May 28, 2026 · 13 min read

Microsoft and Uber Cut Back on Claude Code in 2026 — and Why Microsoft Just Invested $5 Billion in Anthropic Anyway

The honest 2026 read on Microsoft and Uber's Claude Code bills: what really happened, what Anthropic's token pricing does to enterprise budgets, the $5B Microsoft–Anthropic paradox, and what every CFO should learn.

Manu Shukla

AI Chatbots for Customer Service: Real Cost Savings in 2026 - Image

AI & Automation · May 27, 2026 · 15 min read

AI Chatbots for Customer Service: Real Cost Savings in 2026 (Updated May 2026)

Honest 2026 numbers on AI customer service chatbots: deflection rates, vendor pricing per resolution, real ROI, hidden costs, the Klarna lesson, and the 90-day implementation playbook eCorpIT runs.

Manu Shukla